New Posting - Wasaya Airways LP

YQT Assistant Station Manager
Wasaya Airways LP - Thunder Bay, ON

Job Summary The Assistant Station Manager works under the Station Manager to oversee all aspects of the operations at their base. The Assistant Station Manager assists the Station Manager in the daily planning and carrying out of operations at their base. The Assistant Station Manager helps the Station Manager to ensure a safe, profitable and efficient operation and acts in place of the Station Manager when he/she is absent. The Assistant Station Manager must be capable of acting independently in most situations and demonstrates effective decision-making skills. Job Duties and Responsibilities Supervise the use of company property in accordance with Company policy Ensure daily sales reports and cash reconciliations are completed accurately Coordinate with SOC daily and long term operational planning of scheduled passenger service Liaise with other department heads Liaise with airport authorities Requisition supplies and materials for department Resolve customer complaints and process claims, resolve employee related concerns Maintain safe and healthy work environment, ensuring employees consistently follow rules, regulations, and prescribed work methods Prompt reporting of all accidents, injuries and incidents Assist station manager in hiring, termination and performance management of staff which includes timely completion of probationary and yearly performance assessments according to company policy Assist in the overall management of counter, ramp and cargo staff and operations, ensuring compliance with company policies and procedures Establish employee's monthly work schedules Ensure that all staff has completed all mandatory company training Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers Act as Station Manager when the Station Manager is not available Any other related duties as assigned Minimum Skills and Qualifications High school diploma or equivalent is required Certificate, diploma or degree in a related field is an asset Previous supervisory experience is an asset Valid driver’s license is required Must have excellent customer service skills Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments Solid conflict resolution, and people management skills Excellent teamwork and team building skills Excellent oral and written communication skills Extensive knowledge of Windows applications is preferred Thorough understanding of protocol in the region; thorough understanding of Wasaya policies, and procedures Strong problem solving skills Effective attention to detail and a high degree of accuracy High level of integrity, confidentially, and accountability Ability to work independently in a busy environment Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment Able to work well under pressure Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Ability to communicate in Oji-Cree or Ojibway is an asset For further information, or to apply, please click here