Tuesday, June 27, 2017

New Posting - Airport Terminal Services

Passenger Service Manager
Airport Terminal Services  
 - Calgary, AB

SUMMARY: Overseeing passenger services station operations including but not limited to ticket counter and gate, primary customer service and liaison, and identification of new business opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.
· Understand contract requirements and customer expectations.
· Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
· While understanding the work requirements, plan and organize the most efficient use of resources to meet these requirements through development and analysis of employee and equipment work schedules.
· Direct and control people and equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.
· Know company policies and interpret manuals in order to relate the interpretations to subordinates.
· Monitor and/or conduct required training of personnel.
· Provide employee counseling and discipline as needed.
· Be responsible for the security of company funds, supplies and equipment.
· Be responsible for insuring compliance with established company safety policies and procedures.
· Maintain working relationship with customers and provide prompt response to service requests.
· Actively search for and report to station management future business opportunities.

Requirements Exigences
MINIMUM REQUIREMENTS:
· Must be at least 18 years of age.
· Must possess a valid driver’s license and provide a clean driver’s abstract. Varies by Airport.
· Must possess at least a High School Diploma, GED, or equivalent work experience.
· Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record and residence history.

PHYSICAL REQUIREMENTS:
· Must be able to lift up to 32kg.
· Must be able to stand, lift, bend, push and pull for extended periods of time.
· Must be willing to work in elevated noise levels within the airport environment.

BACKGROUND QUALIFICATIONS:
· Three years' progressive management experience including customer service.
· Extensive knowledge of all applicable Transport Canada, CATSA, FAA, Labour Canada & WCB Regulations.
· Computer skills required.

LOCATION/SPECIFIC WORKING HOURS:
·
· Specific shifts to be determined
· Must be able to work extended hours on short notice during non-routine operations.
· Some travel required
· Must be flexible to work various shifts, weekends, or irregular shifts
ATS IS AN EQUAL OPPORTUNITY EMPLOYER

For further information, or to apply, please click here

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